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Effective Date: 9/21/25
Last Updated: 9/21/25
Due to our matching and correspondence facilitation services, memberships have limited refund eligibility
New Member Satisfaction Guarantee
- 30-Day Trial: First-time subscribers may request full refund within 30 days of initial signup
- Verification Required: Must demonstrate genuine service trial (account creation, profile completion, eligibility verification)
- One-Time Benefit: Satisfaction guarantee applies once per person/household
Billing Error Protection
- Full Correction: Immediate refund of any incorrectly processed charges
- Extended Window: Report billing errors within 90 days of charge
- Investigation: All billing disputes investigated within 5 business days
Service Interruption Compensation
- Extended Outages: Prorated refund for service disruptions exceeding 48 hours
- Match Delays: Service credit for matching delays beyond stated time frames
- Technical Issues: Account credit for platform problems affecting service delivery
Annual Membership Refunds
- 30-Day Window: Annual subscribers may cancel with prorated refund within 30 days
- Partial Year Cancellation: No refunds for unused months after 30-day period
- Reactivation: Canceled annual memberships may be reactivated with new terms
Physical Product Returns
- Return Window: 30 days from delivery date
- Condition Requirement: Unused, original packaging, all components included
- Return Shipping: Member responsibility unless defective product
- Refund Processing: 5-10 business days after return receipt
Non-refundable Circumstances
- Monthly subscriptions beyond 30-day new member period
- Partial month usage after cancellation date
- Dissatisfaction with pen pal matches (matching preferences may be adjusted)
- Violation of Terms of Service resulting in termination
Cancellation Policy
- Immediate cancellation available: Email support@patriotpenpals.com or submit a request via patriotpenpals.com/support.
- Effective date: End of current billing cycle (no partial refunds except new member period)
- Final services: Current matches remain active until billing cycle end
- Monthly plan cancellation: Automatic renewal stops immediately. Access maintained through current billing period. Resume anytime with current pricing
- Annual plan cancellation: New matches stop, existing matches continue
- Refund Eligibility: Only within first 30 days (prorated)
- Reactivation: Contact support to discuss options
- Cancellation confirmation: Email confirmation sent within 24 hours
- Support Access: Account history retained for 2 years for support purposes