Privacy Policy

Last Updated: November 10, 2025

This Privacy Policy explains what information we collect, how we use it, and your choices. We have not sold personal information in the preceding 12 months and do not sell personal information.

Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, postal address, phone number, member ID
  • Commercial Information: Subscription details, payment history, correspondence preferences
  • Internet Activity: Website usage, cookie data, device information
  • Geo-location: IP address-derived location for service delivery
  • Inferences: Compatibility matching data derived from preferences

Sources Of Information

  • Directly from you during registration and use
  • Automatically through cookies and website analytics
  • From payment processor Stripe for billing verification

Data Use Purposes

  • Service delivery: Member matching, address facilitation, correspondence management
  • Account management: Subscription processing, customer support, billing
  • Communication: Service updates, promotional materials (opt-out available)
  • Security: Fraud prevention, safety monitoring, system protection
  • Legal compliance: Records retention, regulatory reporting
  • Business operations: Analytics, service improvement, quality assurance

Data Retention & Sharing Disclosures

  • Active accounts: Duration of membership plus 2 years
  • Canceled accounts: 2 years post-cancellation for compliance
  • Payment data: Retained by Stripe per their policies
  • Correspondence metadata: 7 years for legal protection

Data Security Measures

  • Encryption: All data transmitted via TLS 1.3 and stored with AES-256
  • Access Controls: Role-based permissions, multi-factor authentication
  • Monitoring: Continuous security scanning via Wordfence
  • Incident Response: Breach notification within 72 hours as legally required
  • Third-Party Security: All processors meet SOC 2 Type II standards

Members will be notified of security breaches affecting their personal information within 72 hours of discovery via email

Cookie Policy

Our Cookie Policy details our use of cookies, analytics, and tracking technologies.

  • Essential cookies: Required for service functionality (no consent required)
  • Analytics cookies: Google Analytics for usage statistics (consent required)
  • Marketing cookies: Google Fonts, advertising pixels (consent required)

International Data

Our services are intended for U.S. residents only. If you access our site from outside the U.S., your data may be transferred to and stored in the United States, which may not provide equivalent privacy protections as your home country.

Third-Party Sharing

We share personal information with:

Data Sharing Disclosure

  • Identifiers: Shared with payment processors, hosting providers, security services
  • Commercial Information: Shared with payment processors for billing
  • Internet Activity: Shared with analytics providers, security services
  • Geolocation: Shared with hosting providers for service delivery

We have not sold personal information in the preceding 12 months and do not sell personal information.

Address Sharing

We only share addresses with your matches and only with explicit consent via double opt-in.

Your Rights

You may cancel your subscription or request deletion of your data at any time by contacting us. Learn more about our Cancellation Policy here.

California Consumer Rights (CCPA)
California residents have these additional privacy rights:

Right to Know: Request details about personal information collected, used, disclosed, or sold in the past 12 months (up to 2 requests per year, free of charge).

Right to Delete: Request deletion of personal information we collected from you (subject to legal retention requirements and service functionality).

Right to Correct: Request correction of inaccurate personal information.

Right to Opt-Out of Sale: We DO NOT sell personal information. We may share data for business purposes as disclosed above.

Right to Non-Discrimination: We will not discriminate against you for exercising these privacy rights.

How to exercise your CCPA rights:

  • Email: privacy@patriotpenpals.com with “CCPA Request” in subject line
  • Include: Full name, email address, and specific request type
  • Response time: 45 days (may extend 45 additional days if complex)
  • Verification: We may request additional information to confirm your identity

Authorized agents: You may designate someone to make requests on your behalf with proper authorization documentation.

Children’s Privacy

Our services are restricted to individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of personal information collected from a child under 18, we will delete it immediately. Parents who believe their child has provided personal information should contact privacy@patriotpenpals.com

Contact

For questions, contact us at support@patriotpenpals.com.

Mailing address: 2519 S Shields St, Ste 1K 1151, Fort Collins, CO 80526-1855

Request Help

Arbitration Clause for Privacy Disputes

Privacy disputes shall be resolved through binding arbitration as specified in our Terms of Service. California residents may opt-out of arbitration for CCPA violations by emailing privacy@patriotpenpals.com within 30 days of account creation.

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